Patient Transfer Specialist

Job Summary

Responsible to coordinate all activities and communication involved in transferring patients from one facility to another, as specified by our customers. To serve as a Subject Matter Expert (SME) to the Operations floor to better facilitate patient transfer.

Essential Functions and Responsibilities include the following:

• Demonstrate all essential functions and responsibilities of the Patient Transfer Coordinators:
  • Receive physician requests from transferring facilities and coordinate patient transfer to receiving facility; coordinate all steps pertinent to a patient transfer; from intake to completion.
  • Professionally and accurately represent partner hospitals while developing and maintaining referral relationships with outlying facilities through consistent customer service and ease of use
  • Facilitate and document all communications between referring and receiving parties involved in the transfer process accurately database as it occurs, for creation of real time data
  • Clearly communicate and expedite ground and air transportation requests
• Assist management with new launches by providing feedback on protocol and processes, facilitating mock calls, participating in pre and post-launch meetings
• Monitor and review calls for new customers, high profile/emergent diagnoses, and other hospitals which may require additional oversight due to performance concerns.
• Assist Transfer Center floor with questions, issues, and direction 
• Assist and lead individual training on new processes or areas of concern
• Other duties as assigned

Additional Job Requirements

• Regular scheduled attendance
• Indicate the percentage of time spent traveling: 0%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.           

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• High school diploma or general education degree (GED) and two to five years’ related experience and/or training; or equivalent combination of education and experience
• One year as a Patient Transfer Coordinator II preferred
• Customer Service experience
• Strong understanding of emergent and non-emergent situations and ability to react appropriately and professionally.
• Ability to use multiple phone line system, tools, and resources in order to contact appropriate parties pertinent to transfer of patients.
• Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow protocols as developed by each partner hospital.
• Typing speed of 30 wpm

Skills

• Medical terminology knowledge, prior dealings with physicians and/or hospital processes
• Ability to stay professional and efficient in high stress situations and demonstrate excellent customer service skills with all callers; ability to relay information accurately and follow protocols as developed by each partner hospital.
• Ability to be a team player with a professional attitude
• Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines
• Excellent communication and presentation skills, both written and verbal
• Strong interpersonal skills and a high degree of collaboration at all levels
• Processes data within already defined procedure

Computer Skills

• Intermediate Microsoft Suite, including Word, Excel, PowerPoint and Outlook 

Certificates, Licenses, Registrations

• None

For more information on our industry-leading benefits, please visit our benefits page here. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)