Sr Mgr Technology Partnership AirCom

Job Summary

The Senior Manager, Technology Partnership- AirCom, is a senior IT leader accountable for the availability, performance, and strategic alignment of all technology services supporting AirCom - the organization’s critical emergency dispatch and communications center. This role oversees end-to-end IT service delivery, infrastructure stability, application performance, and system enhancements that enable timely and effective coordination of life-saving transport operations.

Serving as the primary IT liaison to AirCom leadership, the Senior Manager facilitates collaboration across key IT functions — including Infrastructure, Applications, Data and Analytics, Security, and the PMO and ensures alignment with business priorities. The Senior Manager also partners with external vendors to manage critical communication and application services. By prioritizing work efforts, aligning technology with operational needs, and driving continuous process improvement, the Senior Manager plays a key role in supporting AirCom’s responsiveness, system reliability, and mission-critical capabilities.

The Senior Manager is also responsible for coordinating planned maintenance activities and facilitating timely responses to outages or service disruptions that affect AirCom operations. This includes working closely with IT support teams and vendors to ensure rapid resolution, clear communication with stakeholders, and minimal impact to dispatch availability and performance.

Essential Functions and Responsibilities include the following:  

• Serve as the primary point of contact between AirCom business leadership and IT, ensuring transparency, responsiveness, and alignment of technology services with operational goals.
• Lead the strategic planning and support the execution of technology improvements that enhance dispatch performance, system uptime, and service delivery.
• Collaborate with stakeholders to gather requirements, assess priorities, and define scope and timelines
• Drive standardization, documentation, and process maturity across dispatch-related IT workflows, including change management, incident response, and lifecycle planning.
• Evaluate existing systems and architectures, identify gaps, and implement best-practice solutions to improve scalability, redundancy, and supportability.
• Coordinate scheduled maintenance activities and lead outage response to unplanned outages.
• Ensure adherence to IT governance, project management, and service delivery standards
• Manage vendor relationships and service agreements for dispatch-related technologies, ensuring performance, availability, and other commitments are met.
• Monitor service performance metrics and report regularly to IT and executive leadership on system availability, risk posture, and key initiatives.
• Other duties as assigned

Additional Job Requirements

• Regular scheduled attendance
• Indicate the percentage of time spent traveling-10%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

While this position does not have direct reports, the Senior Manager provides strategic and operational direction to a matrixed team of resources assigned under a Center of Excellence (COE) model. This includes collaborating with peer managers and directors to guide the work of Business Partners, Business Analysts, and Voice and Communication specialists who support AirCom dispatch systems. The Senior Manager influences priorities, ensures alignment of efforts with AirCom’s operational needs, and fosters accountability for high-quality service delivery across these shared resources.            

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• Bachelor’s degree (BS/BA) from four-year college or university and seven (7) or more years’ related experience and/or training; or equivalent combination of education and experience
• 10+ years of progressive IT leadership experience, including infrastructure, applications, service delivery, or operations roles in mission-critical environments.
• Exceptional leadership, communication, and stakeholder management skills, with experience guiding technical teams and business partners.
• Experience supporting 24x7 critical communications in emergency response (dispatch/911) or healthcare settings is a plus.

Skills

• Strategic leadership with the ability to align technology services to evolving business and operational priorities
• Exceptional collaboration and relationship-building skills across cross-functional teams and senior stakeholders
• Proven ability to manage competing priorities, make data-informed decisions, and drive accountability in a fast-paced environment
• Experience leading through influence in a matrixed team structure, including shared resources and cross-departmental initiatives
• Demonstrated success in vendor management, contract negotiation, and performance oversight for mission-critical systems
• Proficiency in business analysis, process improvement, and project scoping to support operational and information technology initiatives
• Skilled in business analysis and project scoping
• High degree of organizational awareness, situational judgment, and ability to operate effectively in high-stakes, time-sensitive settings
• Strong customer service orientation with the ability to communicate technical concepts to both technical and non-technical audience

Computer Skills

• Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook 
• Familiarity with help desk/ticketing systems (e.g., FreshService, ServiceNow)
• Experience with Teams, SharePoint, and other common collaboration tools
• Exposure to project and portfolio management tools (e.g., Microsoft Project, Smartsheet, or similar)

Certificates, Licenses, Registrations

• None

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.