Flight Coordination Specialist

Job Summary

This role is critical to the growth of Air Method’s non-emergent program which is an area of strategic importance. The role is responsible for coordinating non-emergent flights including all logistics, approvals and paperwork required to ensure completion of a successful transport and ensures timely follow-up of claims and account resolution. Will primarily utilize Air Method’s assets, but may outsource flights to verified 3rd party partners when required. This role serves as the primary point of contact for external customers as well as various internal departments and stakeholders. 

Essential Functions and Responsibilities include the following:  

• Responsible for the coordination of all logistics, approvals and paperwork required for a non-emergent transport. This includes securing payment, obtaining corresponding paperwork prior to transport, submitting approved quotes into Flight Vector for dispatch, and informing AirCom when ready for departure
• Take inbound calls and perform timely follow up with external customers including sending and receiving hospitals, insurance companies, healthcare providers and patient family representatives regarding logistics, flight activity and billing process
• Verify insurance via phone or software to start prior authorization process and enter appropriate insurance into billing system to ensure timely billing of claims
• Enter/validate all required information needed for billing including assignment of applicable ICD-10 codes
• Bill claims thoroughly, accurately, promptly, and with all supporting documentation and follow up timely to ensure accurate payments are received. If needed, appeal and/or rebill all open, underpaid/unpaid claims. 
• Follow department procedures to notify Leadership to submit payor updates
• Report all payor, requestor, and/or customer issues and/or trends to Leadership
• Other duties as assigned

Additional Job Requirements

• Regular scheduled attendance
• Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.    

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• High school diploma or general education degree (GED); and two to three years’ related experience and/or training; or equivalent combination of education and experience
• 2-3 years’ medical billing and claims reimbursement experience; preferred
• Knowledge of all Government, Commercial and Private payers; preferred
• Knowledge of medical and billing terminology; required
• Knowledge of HIPAA and other industry specific regulations; required

Skills

• Strong interpersonal skills and a high degree of collaboration at all levels
• Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines
• Intermediate customer service and phone skills
• Excellent problem-solving skills 

Computer Skills

• Intermediate with Microsoft Office, including Word, Excel, and Outlook

Certificates, Licenses, Registrations

• None

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For more information on our industry-leading benefits, please visit our benefits page here. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)