Job Summary
The Application Support Engineer I is responsible for providing technical support, product expertise and overall application management for Air Methods IT applications. Designs, develops/configures, codes (such as scripting), tests, debugs and documents applications. Strong experience with complex data models, SQL Server coding and ERP systems.
Essential Functions and Responsibilities include the following:
- Maintain in-depth knowledge of Air Methods IT applications, offering guidance on existing and new features and products
- Provide technical support for Air Methods IT Applications, troubleshooting and resolution of system, application and data incidents.
- Monitor the performance of applications and recommend improvements or upgrades to ensure optimal functionality
- Participate in hands on testing (manual and automated), bug reporting on software and integrated vendor applications
- Perform application deployments, installations, releases and configuration to production environment following change management procedures and ensuring proper integration to other systems
- Create reports and write queries in support of business teams.
- Manage, triage, and prioritize incoming user support requests, including operational issues, technical defects, data problems and data reporting issues
- Other duties as assigned
Additional Job Requirements
- Regular scheduled attendance
- Indicate the percentage of time spent traveling - 0%
Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
- Bachelor’s degree (BS/BA) from four-year college or university and five (5) or more years’ related experience and/or training; or equivalent combination of education and experience
- 5 plus years’ experience in a technical support role
- Knowledge of trends and developments in the fields of data management, workflow automation, and software data integration.
- Strong understanding of software development processes and methodologies.
- Experience leading projects and programs across multiple lines of business on technology, process and data
- Experience with Accounting, Finance, ERP, Procure to Pay or Human Capital Management software
- Experience implementing ERP software a plus
- Experience with integrations with Coupa a plus
Skills
- Proactive, self-starter with proven ability to quickly learn new applications, processes, and procedures
- Ability to participate in and lead projects
- Ability to collaborate, communicate effectively and exercise independent judgment in a team environment
- Excellent verbal and written communication skills (technical writing & documentation)
- Solid analytical and problem-solving skills
- Experience applying Agile methodology
- Knowledge of DevOps practices
- Data analysis and metrics development
- Excellent customer service skills (Ability to communicate with both technical and non-technical employees)
Computer Skills
- Advanced with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
- Basic grasp of API’s and standards (REST, SOAP, OAuth)
- Strong SQL skills. Experience in other computer programming, scripting languages a plus
- Experience with SSRS, SSIS
- Experience with cloud application support
Certificates, Licenses, Registrations
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
